Refund policy

RETURN & REFUND POLICY

Last updated: March 06, 2026

Thank you for shopping at Jakvix. This Return & Refund Policy explains your rights and responsibilities when purchasing from our website.

By placing an order with Jakvix, you agree to the terms outlined in this policy.

1. Seller Information

Jakvix is operated by:

Jokūbas Beržanskis
Vilnius, Lithuania
Email: support@jakvix.com

If you have any questions regarding your order, returns, or refunds, please contact us using the email above.

2. Order Processing and Shipping

Orders are typically processed within 1–3 business days after payment confirmation.

Because we work with international suppliers and fulfillment partners, delivery times may vary depending on the destination country and logistics providers.

Estimated delivery times are typically 7–15 business days, but delays may occur due to customs processing, weather conditions, high demand periods, or other external factors outside our control.

By placing an order with Jakvix, the customer acknowledges and accepts these estimated delivery timeframes.

3. 14-Day Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without providing a reason.

To exercise this right, you must notify us within 14 days of receiving your order by contacting us at support@jakvix.com.

After notifying us, you have an additional 14 days to return the goods.

Returned items must be:

• Unused
• In original condition
• In the original packaging
• Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds will be issued within 14 days after we receive the returned item or proof that the item has been shipped back.

4. 14-Day Return Policy (Non-EU Customers)

Customers located outside the European Union may request a return within 14 days of delivery.

Return requests must be submitted by contacting support@jakvix.com.

All return requests require approval from our support team.

Returned items must be:

• Unused
• In original condition
• In original packaging
• Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. How to Request a Return

To start a return or refund request, please contact our support team at support@jakvix.com.

Please include the following information:

• Your order number
• The reason for the return
• Photos or videos if the item is damaged or incorrect

Our support team will review your request and respond within 24–48 hours with return instructions.

6. Non-Returnable Items

The following items cannot be returned:

• Used items
• Items damaged due to misuse
• Hygiene products once opened
• Gift cards
• Final sale items

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Send your order number and clear photo or video evidence to support@jakvix.com so we can review the issue.

If the issue is verified, we will offer either a replacement or a full refund depending on the situation.

8. Refunds

Refunds will be issued to the original payment method used for the purchase.

Once your return is approved and processed, refunds may take 5–10 business days to appear in your account depending on your payment provider.

Original shipping costs are non-refundable unless required by law or if the item was defective or incorrect.

Refunds will not be issued for orders that are still in transit within the estimated delivery timeframe.

9. Chargebacks and Payment Disputes

Customers agree to contact us before initiating a chargeback or payment dispute.

We reserve the right to provide order confirmation, tracking information, delivery confirmation, and communication records to payment providers when responding to disputes.

10. Limitation of Liability

To the maximum extent permitted by law, Jakvix shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

Nothing in this policy limits any mandatory consumer rights under applicable law.