Shipping policy

SHIPPING POLICY

Last updated: March 06, 2026

Thank you for shopping at Jakvix. This Shipping Policy explains how orders are processed and delivered when purchasing from our website.

By placing an order with Jakvix, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may take slightly longer.

Once an order has been processed and shipped, customers will receive a confirmation email with tracking information.

2. Estimated Delivery Times

Estimated delivery times vary depending on the destination:

European Union: 5–14 business days
United States: 7–15 business days
Rest of the World: 7–20 business days

Delivery times are estimates only and may vary depending on shipping carriers, customs processing, and other external factors.

By placing an order with Jakvix, customers acknowledge and accept these estimated delivery timeframes.

3. International Shipping

Jakvix ships internationally using global fulfillment partners and shipping carriers.

Customers ordering from outside their country may be subject to customs duties, import taxes, or additional fees imposed by their local authorities.

These charges are the responsibility of the customer.

Jakvix has no control over these charges and cannot predict their amount.

4. Tracking Information

Once your order has been shipped, you will receive an email containing tracking information so you can monitor the progress of your shipment.

Tracking updates may take 24–72 hours to appear after shipment depending on the carrier.

5. Shipping Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control.

These may include:

• Customs inspections
• Carrier delays
• Weather conditions
• High shipping demand
• Global logistics disruptions

Jakvix is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen logistical issues.

6. Lost or Stolen Packages

If your tracking information shows that a package has been delivered but you have not received it, please first check with neighbors, household members, or your local carrier.

If you still cannot locate the package, please contact our support team at support@jakvix.com, and we will assist you in investigating the issue with the shipping carrier.

Jakvix is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier, but we will do our best to assist customers in resolving the situation.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If incorrect or incomplete shipping information is provided, we may not be able to guarantee delivery.

If an order must be reshipped due to incorrect address information provided by the customer, additional shipping fees may apply.